Warranty Terms & Conditions

1.1 General Terms & Conditions

The following general terms and conditions apply to any and all Permagard protection:

1. Warranty term begins from the date of registration of warranty via website, warranty card / booklet, and vehicle details.
2. This agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period.
3. Initial application must be performed by a Certified Permagard Dealer.
4. Any application, re-application, repair work or other work carried out on the protected surface must be applied, reapplied, or repaired by a Certified Permagard Dealer after claim approval from Permagard India.
5. The Permagard Dealer must be notified of any claim due to failure of product performance within 10 days of occurrence.
6. Vehicles over 3 months old must require a machine polish to be carried out by an approved applicator prior to application, newer vehicles may also require a machine polish if advised by the approved applicator.
7. Warranty is in the name of the vehicle owner and is non-transferable on sale of the car

1.2 General Liability Limitations

Permagard India or its agents shall not accept liability for the following:

1. Workmanship errors and faulty workmanship such, but not limited to, high spots, streaks, and low spots are not covered.
2. Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Permagard India.
3. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.
4. Pre-existing damage or deterioration; and/or
5. Any claim for matters which are covered by vehicle manufacturers’ warranty.
6. Damage caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object (i.e., stone chips); and
7. Warranty is valid for factory clear-coated systems only and excludes any non-clear-coated or matte finishes.

1.3 General Warranty Invalidations

Permagard protection warranty for any product will be considered invalid if any of the following general condition occur:

1. Neglect to maintain the vehicle according to the standards and techniques recommended by Permagard India.
2. Damage caused by abrasive compounds and polishes and third-party products.
3. Damage resulting from a collision or other vehicle accidents.
4. Damage or structural failure occurs as the result of racing applications or wilful abuse.
5. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure.
6. Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty.
7. Damage caused by any alteration or modification to the vehicle surfaces.
8. Damage caused by manufacturer’s defects.
9. Damage to the vehicle prior to product application; and
10. Failure to adhere to any requirements listed under the terms and conditions of this warranty.

2.1 Permagard Premium Lifetime Warranty

Warranty is valid for Lifetime of a vehicle from the date of application for any vehicle. This warranty requires annual inspections and warranty becomes void if any inspection is missed.

2.2 Permagard Advance & Refresh 3 Year Warranty

Warranty is valid for Three (3) years from the date of application for any vehicle. This warranty requires annual inspections and warranty becomes void if any inspection is missed.

2.3 Permagard Standard & Refresh 2 Year Warranty

Warranty is valid for Two (2) years from the date of application for any vehicle. This warranty requires annual inspections and warranty becomes void if any inspection is missed.

2.4 Permagard PPF 10 Year Warranty (Self-Healing Technology)

1. Permagard warranties to enhance the substrate it is applied to and make that substrate hydrophobic and easier to maintain for the length of the warranty on the substrate it is applied to.
2. Permagard warranties to remedy any warranty claim processed through the substrates warranty with the reapplication of the Permagard product at no cost.
3. All Warranties are subject to the warranty of the PPF they are installed on and will not be warrantied longer than the length of coverage from the warranty of the substrate, nor for any additional coverage than warranty of the substrate.

2.5 Permagard Rain Warranty

1. Permagard Rain Warranty is valid for 12 months through installation from a Certified Applicator against loss of hydrophobicity and environmental contaminant staining.

1. Annual Inspections must be carried out by an authorised dealer, within 30 days before the anniversary date of the last service to maintain the warranty.
2. Warranty becomes void in case of failure to undertake an annual inspection within the required period.
3. A fee determined by the authorised dealer will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination and Inspection and possible reapplication of protection.

Permagard India warrant to the owner of the nominated vehicle that if the Permagard coating is unsatisfactory in its performance of protecting the vehicles factory paintwork, PPF, Wheels/Rims from oxidation; damage from bird droppings, bug splatter, tree sap; or UV damage, whilst being maintained in accordance with the terms and conditions of this warranty, Permagard or its agents will at no cost to the owner repair, clean, and/or retreat the affected area.

5.1 Permagard Warranty Validity

Permagard India warrants to the owner of the nominated vehicle that the treated surfaces will remain free of permanent stains and UV damage, except as otherwise noted in the warranty.

5.2 Permagard Fabric and Leather Liability Limitations

Permagard India or its agents shall not accept liability for the following:

1. Deterioration of factory interior surfaces including but not limited to the carpeting, upholstery, leather, leather-like surfaces, any other interior surfaces or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Permagard India.
2. Neglect to maintain the vehicle according to the standards and techniques recommended by Permagard India.
3. This warranty requires annual inspections and warranty becomes void if any inspection is missed.
4. Damage to any interior surface prior to Permagard Protection application.
5. Damage caused by rips, tears, shredding.
6. Damage caused by alteration or modification of surfaces.
7. Damage caused by abrasive compounds and third-party products; and
8. Damage caused by manufacturer’s defects.

Permagard warrants Instant-Healing and Permagard-Coated to be free of manufacturer defects for 10 years from date of purchase.

1. Initial application must be performed by a Certified Permagard PPF Installer / or its authorised agent.
2. Any application, re-application, repair work or other work carried out on the Permagard Film must be applied, reapplied, or repaired by a Permagard Authorised Dealer after claim approval from Permagard India.

6.1 General Liability Limitations

Permagard India or its agents shall not accept liability for the following:

1. The warranty exclude damage caused by normal wear and tear, misuse, or misapplication.
2. Permagard India and its agents do not warrant paint protection film installed on headlamps and are not responsible for any resulting fines.
3. This warranty does not cover workmanship or any installation errors.

6.2 Permagard Paint Protective Film Warranty

Permagard India warrants that for 5 or 10 years (As the case may be) the Permagard paint protective film, installed on clear coated car panels, is free of manufacturers defects and protection against yellowing from dirt, yellowing from UV and at a rate faster than ΔYi 2 per 1000 hours, bubbling, staining and cracking or any material failure.

The warranty exclude damage caused by normal wear and tear, misuse, accidents or misapplication. The PERMAGARD PPF warranty is valid for five (5) or ten (10) years (As the case may be) from the date of purchase. This warranty can be extended with annual inspections. This warranty requires annual inspections and warranty becomes void if any inspection is missed.

The following applies to making a claim for any product defects or failures:

1. Permagard India Dealer must be notified of any claim due to failure of product performance within 10 days of occurrence.
2. Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized Permagard India Dealer after claim approval from Permagard India.

1. Permagard Dealers / Certified Permagard Installers are selected using strict guidelines and requirements. Only authorized dealers are permitted to install and service any Permagard products. To locate your nearest authorized dealer, please contact Permagard India.

In the event of a warranty claim, this warranty is limited to the following maximum amounts at Permagard India’s option.

1. Permagard India or its dealers shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out, or;
2. For Exterior paint protection pay the owner of the nominated vehicle a maximum amount of INR 25,000 or the cost of coating application (whichever is less) in full and final settlement of the customers claim under warranty.
3. For Permagard PPF pay the owner of the nominated vehicle a maximum amount of INR 50,000 or the cost of PPF installation (whichever is less) in full and final settlement of the customers claim under warranty.

To make a claim contact Permagard at any of the following or contact your local dealer:

Warranty Support:

https://permagardindia.com/

Toll Free: 1800 309 3309